Frequently asked questions

Everything you need to know about QuickInter. Can't find your answer? Contact us.

About QI

What is QuickInter (QI)?
QuickInter is a multilingual assistance service that helps individuals and families communicate more easily through live phone interpretation and multilingual support services.
Who is QI designed for?
QI is designed for individuals and families who need multilingual communication assistance and support.
What languages does QI support?
QI currently supports Haitian Creole, French, and Spanish. More languages may become available in the future.
What services does QI provide?
QI may assist with live phone interpretation, 3-way call assistance, appointment help, Form assistance, and document assistance.

Membership & billing

How do I become a QI member?
You may contact us by phone, WhatsApp, email, or our website contact form. Enrollment is completed by phone.
How does payment work?
QI uses secure payment processing. Customers authorize monthly automatic billing during enrollment.
Do you offer family plans?
Yes. QI offers a family plan for up to 5 family members under one primary account holder.
Can family members use the same account?
Only approved family members connected to the family plan may use the account.
What happens if I need additional service usage?
Additional service options and top-ups may be available. Details are explained during enrollment.
Do unused service allowances roll over?
No. Unused allowances expire monthly.
Are refunds available?
No. All sales are final and non-refundable.
How do I cancel my membership?
Cancellation requests must be completed by phone before the next billing cycle.